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| Advisor(s) | YUNITA SYAHPUTRI DAMANIK | |
| Author(s) | Aulia, Dwina | |
| Issued Date | 2026 | |
| Abstract | Service quality is one of the factors influencing patients' intention to revisit healthcare facilities. High-quality healthcare services enhance patient satisfaction, which in turn encourages patients to utilize the same healthcare services again. This study aimed to determine the relationship between the dimensions of service quality and patients' intention to revisit the UPT Puskesmas Patumbak in 2026. This study employed a quantitative research method with a cross-sectional design. The study population consisted of all patients visiting UPT Puskesmas Patumbak. A total of 98 respondents were selected using a purposive sampling technique. Data were collected through a structured questionnaire and analyzed using univariate and bivariate analyses. The relationship between variables was tested using the Chi-Square test with a 95% confidence level (α = 0.05). The results showed that all dimensions of service quality were significantly associated with patients' intention to revisit. The Chi-Square test results indicated significant relationships for the tangible dimension (p = 0.003), responsiveness (p < 0.001), reliability (p < 0.001), assurance (p = 0.001), and empathy (p < 0.001). Most respondents perceived the quality of healthcare services as good and demonstrated a high intention to revisit UPT Puskesmas Patumbak. In conclusion, there was a significant relationship between the dimensions of service quality and patients' intention to revisit UPT Puskesmas Patumbak in 2026. Therefore, healthcare providers are expected to maintain and continuously improve the quality of healthcare services in order to sustain patients' intention to revisit. | 1 |
| Item Type | Skripsi | |
| Keywords | Dimensi Mutu Pelayanan (Service Quality Dimensions), Minat Kunjungan Ulang (Revisit Intention), Pasien (Patients) | 1 |
| Collection | Fakultas Kesmas, S1-Kesehatan Masyarakat | |
| Publisher | INSTITUT KESEHATAN DELI HUSADA | |
| Submitted Date | 05-08-2026 | |
| Updated Date | 22-09-2026 | |
| URI | No URI | |
| File |
2212019_DwinaAulia_Skripsi_S1.pdf
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