Informasi ringkas dokumen repository.
| Advisor(s) | TAMPUBOLON, ELMINA | |
| Author(s) | Hanifah, Dini | |
| Issued Date | 2026 | |
| Abstract | The Mobile JKN application developed by BPJS Kesehatan is intended to provide easier access to digital healthcare services for participants of the National Health Insurance program. Users' perceptions of the Mobile JKN application are considered one of the factors associated with patient satisfaction in utilizing healthcare services. This study is aimed to determine the relationship between perceptions of Mobile JKN application use and outpatient satisfaction at RSU Haji Medan in 2026. This study employed a quantitative research method with a cross-sectional design. The sample consisted of 75 outpatients who used the Mobile JKN application and were selected using purposive sampling. Data were collected using a questionnaire and were analyzed through univariate and bivariate analyses using the Chi-Square test with Fisher's Exact Test. The results showed a significant relationship between perceived ease of use and patient satisfaction (p = 0.002), as well as a significant relationship between perceived usefulness and patient satisfaction (p = 0.006). It was concluded that perceived ease of use and perceived usefulness of the Mobile JKN application were significantly associated with outpatient satisfaction at RSU Haji Medan in 2026. The hospital is recommended to optimize the utilization of the Mobile JKN application by improving its ease of use and providing more useful information to enhance patient satisfaction. | 1 |
| Item Type | Skripsi | |
| Keywords | Persepsi Penggunaan Mobile JKN (Perception of Mobile JKN Application Usege), Kepuasan Pasien (Patient Satisfaction). | 1 |
| Collection | Fakultas Kesmas, D4-Manajemen Informasi Kesehatan | |
| Publisher | INSTITUT KESEHATAN DELI HUSADA | |
| Submitted Date | 20-08-2026 | |
| Updated Date | 22-09-2026 | |
| URI | No URI | |
| File |
2219009_DINIHANIFAH_SKRIPSITERAPAN_D4-1.pdf
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