Informasi ringkas dokumen repository.
| Advisor(s) | SURBAKTI, DESMAYANTI BR | |
| Author(s) | Framungtias, Dico | |
| Issued Date | 2026 | |
| Abstract | Patient satisfaction with Mobile JKN (National Health Insurance Mobile Application) refers to the feeling of pleasure experienced after receiving the services provided by the application. At the Army Hospital of Pematang Siantar City, some patients are still dissatisfied due to limited information content and difficulties in operating the application, resulting from unmet expectations and limited technological literacy. This study is aimed to determine the relationship between the service quality of the Mobile JKN (National Health Insurance Mobile Application) and the satisfaction of BPJS (Social Health Insurance Administration Body) participants at the Army Hospital of Pematang Siantar City in 2026. This study employed an analytical research design with a cross-sectional approach. The sample consisted of 95 respondents selected using the accidental sampling technique. Data were collected through a structured questionnaire and analyzed using the Chi-square test. The results showed that the service quality of the Mobile JKN (National Health Insurance Mobile Application) was categorized as good among 72 respondents (75.8%), while 66 respondents (69.5%) reported being satisfied with the application. The Chi-square statistical test produced a p-value of 0.000 (p < 0.05), indicating a significant relationship between the service quality of the Mobile JKN (National Health Insurance Mobile Application) and the satisfaction of BPJS (Social Health Insurance Administration Body) participants at the Army Hospital of Pematang Siantar City in 2026. It is recommended that the hospital continue to enhance patient education regarding the use of the Mobile JKN (National Health Insurance Mobile Application), particularly its beneficial features such as the online queue registration system, in order to improve service utilization and patient satisfaction. | 1 |
| Item Type | Skripsi | |
| Keywords | Aplikasi mobile JKN(Mobile JKN Application),kepuasan(Patient Satisfaction),kualitas layanan(Service Quality) | 1 |
| Collection | Fakultas Kesmas, D4-Manajemen Informasi Kesehatan | |
| Publisher | INSTITUT KESEHATAN DELIHUSADA DELITUA | |
| Submitted Date | 22-08-2026 | |
| Updated Date | 22-09-2026 | |
| URI | No URI | |
| File |
2219008_DICOFRAMUNGTIAS_SKRIPSITERAPAN_D4 .pdf
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