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| Advisor(s) | No advisor | |
| Author(s) | SIREGAR, NURI LENA | |
| Issued Date | 2026 | |
| Abstract | The Emergency Department (ED) plays a critical role in hospital services by providing rapid, accurate, and efficient care for patients with emergency conditions. The quality of triage implementation, service response time, and overcrowding conditions are factors presumed to influence family satisfaction in the ED setting. This study aimed to analyze the relationship between triage, service response time, and overcrowding conditions and family satisfaction at the Emergency Department of Sint Lucia General Hospital, Siborong-borong, in 2025. This research employed a quantitative design with a cross-sectional approach. A total of 100 respondents were selected using consecutive sampling. Data were collected through structured questionnaires and observation sheets. Bivariate analysis was conducted using the Chi-Square test to determine the relationship between variables, while multiple logistic regression was performed to identify the most dominant factor, with a significance level of α = 0.05. The findings revealed that 55% of respondents perceived triage implementation as good, 56% reported that service response time was fast, and 54% perceived the ED condition as overcrowded. Overall, 62% of respondents expressed satisfaction with ED services. Bivariate analysis demonstrated significant relationships between triage (p = 0.025), service response time (p = 0.001), overcrowding conditions (p = 0.004), and family satisfaction. Multivariate analysis indicated that service response time was the most dominant factor associated with family satisfaction (Sig. = 0.013; Exp(B) = 3.219). In conclusion, improving service response time is a key determinant in enhancing family satisfaction in the Emergency Department setting. Keywords: Triage, Response Time, Overcrowding, Family Satisfaction, Emergency Department. | 1 |
| Item Type | Tesis | |
| Keywords | Triase, Response Time, Overcrowded, Kepuasan Keluarga Pasien, IGD. | 1 |
| Collection | Fakultas Kesmas, S2-Ilmu Kesehatan Masyarakat | |
| Publisher | INSTITUT KESEHATAN DELI HUSADA DELI TUA | |
| Submitted Date | 29-08-2026 | |
| Updated Date | 22-09-2026 | |
| URI | No URI | |
| File |
TESIS bd. NURI LENA SIREGAR (jilid).pdf
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