Informasi ringkas dokumen repository.
| Advisor(s) | WAHAB, BACHTIYAR | |
| Author(s) | FEBRIANI, ISLAH | |
| Issued Date | 2026 | |
| Abstract | Background: Healthcare services at the outpatient registration desk serve as a primary point of contact that shapes patient perception and satisfaction. A Hospital Management Information System (HMIS) plays a crucial role in enhancing the effectiveness, efficiency, and speed of administrative services. However, preliminary observations indicate that technical issues within the system persist, leading to dissatisfaction among some patients. Objective: This study aims to analyze the relationship between the quality of HMIS services and patient satisfaction at the outpatient registration department of Bukit Asam Medika Hospital in 2026. Methods: This study employs a quantitative, analytical approach with a cross-sectional design. The study population consists of all outpatient visitors, averaging 5,400 patients per month. An accidental sampling technique, applied using the Slovin formula, resulted in a sample size of 100 respondents. Data were collected using a structured questionnaire that had been validated for both validity and reliability. Data analysis included univariate and bivariate analyses, the latter utilizing the Spearman Rank correlation test. Results: Univariate analysis revealed that the majority of respondents (82 or 82%) rated the quality of HMIS services as "good," while 18 respondents (18%) rated it as "fair." Regarding patient satisfaction, 81 respondents (81%) reported being "satisfied," and 19 respondents (19%) reported being "fairly satisfied." Bivariate analysis demonstrated a very strong, significant, positive correlation between the quality of HMIS services and outpatient satisfaction, as evidenced by a Spearman’s rho correlation coefficient (r) of 0.942 and a p-value of 0.000 (p < 0.05). Conclusion: There is a positive, very strong, and significant relationship between the quality of Hospital Management Information System (SIMRS) services and the satisfaction of outpatients at the registration department of Bukit Asam Medika Hospital in 2026. The better the quality of SIMRS services perceived by patients, the higher their level of satisfaction. | 1 |
| Item Type | Skripsi | |
| Keywords | Kualitas Pelayanan, SIMRS, Kepuasan Pasien, Pendaftaran Rawat Jalan. (Service Quality, SIMRS, Patient Satisfaction, Outpatient Registration.) | 1 |
| Collection | Fakultas Kesehatan Masyarakat, D4-Manajemen Informasi Kesehatan | |
| Publisher | INSTITUT KESEHATAN DELI HUSADA DELI TUA | |
| Submitted Date | 19-10-2026 | |
| Updated Date | 19-10-2026 | |
| URI | No URI | |
| File |
25199043_ISLAHFEBRIANI_SKRIPSI_D4.pdf
Login untuk Preview
|
|