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| Advisor(s) | Saleh, Ahmad Fatikus | |
| Author(s) | ANDRIANI, ISNA | |
| Issued Date | 2026 | |
| Abstract | The Mobile JKN application represents a digital transformation by BPJS Kesehatan, offering a platform that participants can use anytime and anywhere without time constraints. While Mobile JKN facilitates access to healthcare services, challenges in its usage have led to dissatisfaction among some patients. This study aims to analyze the relationship between outpatient satisfaction and the utilization of the Mobile JKN application at Aceh Singkil Regional General Hospital (RSUD) in 2026. A descriptive quantitative research method was employed. The study population consisted of outpatients who were program participants at Aceh Singkil RSUD over the preceding three months, with a sample size of 30 patients. The variables examined included Mobile JKN utilization across five dimensions—tangibles, reliability, responsiveness, assurance, and empathy—and outpatient satisfaction. The results indicate a relationship between patient satisfaction and Mobile JKN utilization regarding the dimensions of tangibles, reliability, responsiveness, and empathy; however, no relationship was found regarding the assurance dimension. It is recommended that the hospital improve service quality and conduct outreach and patient education to enhance understanding of the Mobile JKN application, thereby enabling patients to access faster and more efficient services. | 1 |
| Item Type | Skripsi | |
| Keywords | Mobile JKN, kepuasan pasien (patient satisfaction), rawat jalan(outpatient care) | 1 |
| Collection | Fakultas Kesehatan Masyarakat, D4-Manajemen Informasi Kesehatan | |
| Publisher | INSTITUT KESEHATAN DELI HUSADA | |
| Submitted Date | 20-10-2026 | |
| Updated Date | 20-10-2026 | |
| URI | No URI | |
| File |
25199044_ISNAANDRIANI_SKRIPSI_D4.pdf
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