Informasi ringkas dokumen repository.
| Advisor(s) | Matury, EL- | |
| Author(s) | Zahara, Ulfa | |
| Issued Date | 2026 | |
| Abstract | The online registration feature of the Mobile JKN application is expected to improve patients’ access to outpatient services. Nevertheless, patient satisfaction is influenced not only by the availability of the feature but also by ease of use, information quality, and the effectiveness of the online queue system. This study aimed to analyze the associations of these three factors with patient satisfaction in using the Mobile JKN online registration feature at RSUD Datu Beru in 2026. An analytic quantitative study with a cross-sectional design was conducted. The population consisted of 200 patients, and 67 respondents were selected using Slovin’s formula with a 10% margin of error. Data were collected from 8 to 30 June 2026 using a 32-item Likert-scale questionnaire and analyzed using Spearman’s rank correlation and multiple linear regression. The results demonstrated positive and significant associations between ease of use and patient satisfaction (ρ=0.511; p<0.001), information quality and satisfaction (ρ=0.683; p<0.001), and online queue effectiveness and satisfaction (ρ=0.762; p<0.001). Online queue effectiveness was the strongest factor in the regression model. The overall model was significant (F=57.741; p<0.001) and explained 72.1% of the variance in patient satisfaction (Adjusted R²=0.721). It is concluded that improving patient satisfaction should prioritize reliable queue integration, accurate queue-number matching, up-to-date information, and support for independent use of the Mobile JKN online registration feature. | 1 |
| Item Type | Skripsi | |
| Keywords | Kepuasan Pasien (Patient Satisfaction), Mobile JKN (Mobile JKN), Pendaftaran Online (Online Registration), Kualitas Informasi (Information Quality), Sistem Antrean (Online Queue System) | 1 |
| Collection | Fakultas Kesehatan Masyarakat, D4-Manajemen Informasi Kesehatan | |
| Publisher | Institut Kesehatan Deli Husada | |
| Submitted Date | 21-10-2026 | |
| Updated Date | 22-10-2026 | |
| URI | https://repo.delihusada.mediantarakreasindo.com/handle/123456789/11249 | |
| File |
25199098_UlfaZahara_Skripsi.pdf
Login untuk Preview
|
|