Informasi ringkas dokumen repository.
| Advisor(s) | APRIANA, ANA | |
| Author(s) | suhana, ressy | |
| Issued Date | 2026 | |
| Abstract | The advancement of information technology has encouraged the digital transformation of healthcare services through the implementation of the Mobile JKN online registration system. However, several obstacles, including difficulties in using the application, system errors, and inaccurate information, may affect patient satisfaction. This study aimed to determine the relationship between the Content, Accuracy, and Ease of Use dimensions and patient satisfaction with the outpatient online registration system through the Mobile JKN application at RSU Madani Medan in 2026. This study employed a quantitative analytical method with a cross-sectional approach. The study population consisted of 292 patients, while 74 respondents were selected using the Slovin formula. Data were collected through questionnaires and analyzed using univariate and bivariate analyses with the Chi-Square test. The results showed significant relationships between Content (p=0.004), Accuracy (p=0.000), and Ease of Use (p=0.001) and patient satisfaction (p<0.05). Therefore, better information quality, system accuracy, and ease of use of the Mobile JKN application are associated with higher patient satisfaction regarding the outpatient online registration service at RSU Madani Medan. The findings are expected to serve as evaluation material for improving the quality of digital healthcare services. | 1 |
| Item Type | Skripsi | |
| Keywords | Mobile JKN ( Mobile JKN) Kepuasan pasien (Patient Satisfaction) Content, Accuracy, Easy of Use | 1 |
| Collection | Fakultas Kesehatan Masyarakat, D4-Manajemen Informasi Kesehatan | |
| Publisher | INSTITUT KESEHATAN DELIHUSADA DELITUA | |
| Submitted Date | 23-10-2026 | |
| Updated Date | 23-10-2026 | |
| URI | No URI | |
| File |
2219024_RESSY SUHANA_SKRIPSITERAPAN_D4.pdf
Login untuk Preview
|
|