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Hospital service administrasion is a crucial component in supporting smooth operations and enchancing the quality of healthcare service provided to the public. A sound administrative system can improve efficiency, transparency and ease of access to s...
Fakultas Kesmas, S1-Administrasi Rumah Sakit, INSTITUT KESEHATAN DELI HUSADA
This study aimed to determine the effect of the use of the Mobile National Health Insurance application (in Indonesia Mobile JKN) on the satisfaction of participants of the Health Social Security Administering Agency (in Indonesia Badan Penyelenggara...
Fakultas Kesmas, S1-Administrasi Rumah Sakit, INSTITUT KESEHATAN DELI HUSADA
ABSTRACT This study aims to determine the relationship between employee archive management and the employee archive retrieval system at Medan Haji General Hospital in 2026. The type of research used is quantitative with a cross-sectional design. T...
Fakultas Kesmas, S1-Administrasi Rumah Sakit, INSTITUT KESEHATAN DELI HUSADA
Boarding time adalah lamanya pasien berada di IGD setelah keputusan rawat inap dibuat hingga dipindahkan ke ruang rawat inap. Boarding time yang panjang berdampak pada keselamatan pasien dan mutu pelayanan. Penelitian ini bertujuan menganalisis fakto...
Fakultas Kesmas, S1-Administrasi Rumah Sakit, INSTITUT KESEHATAN DELI HUSADA DELI TUA
Background: Services in the Intensive Care Unit (ICU) demand fast, precise, and integrative actions. The success of this service is highly influenced by the head nurse's managerial function in directing staff nurses, who mostly have relatively short ...
Fakultas Kesmas, S1-Administrasi Rumah Sakit, INSTITUT KESEHATAN DELI HUSADA
Employee performance is a key factor in determining the success of hospitals in providing quality health services. Employee performance is influenced by several factors, including work discipline, workload and competency. Preliminary observations con...
Fakultas Kesmas, S1-Administrasi Rumah Sakit, INSTITUT KESEHATAN DELI HUSADA DELI TUA
The background of this study was hospital health promotion plays a role in raising patient awareness through health education. Technological advancements have introduced digital education as an alternative to in-person education, so research is neede...
Fakultas Kesmas, S1-Administrasi Rumah Sakit, INSTITUT KESEHATAN DELI HUSADA DELI TUA
ABSTRACT Background: Patient loyalty is a strategic asset for hospitals, particularly in super-specific supporting units like the Radiotherapy Unit, which serves chronic patients requiring long-term therapy schedules. One non-medical factor strongly...
Fakultas Kesmas, S1-Administrasi Rumah Sakit, INSTITUT KESEHATAN DELI HUSADA DELI TUA
High nurse turnover rates are a serious challenge for many hospitals in Indonesia, including RSU Sembiring Deli Tua,negatively affecting service quality, increasing workload, and raising recruitment and training costs. This study analyzes factors aff...
Fakultas Kesmas, S1-Administrasi Rumah Sakit, INSTITUT KESEHATAN DELI HUSADA DELI TUA
Keselamatan pegawai merupakan salah satu aspek penting dalam penyelenggaraan pelayanan kesehatan di rumah sakit. Unit Central Sterile Supply Department (CSSD) memiliki risiko kerja yang tinggi karena berhubungan langsung dengan alat kesehatan yang te...
Fakultas Kesmas, S1-Administrasi Rumah Sakit, INSTITUT KESEHATAN DELI HUSADA
Patient satisfaction is a crucial indicator for assessing the quality of healthcare services in hospitals. One factor influencing patient satisfaction is the competence of administrative staff, encompassing their knowledge, skills and attitude in pro...
Fakultas Kesmas, S1-Administrasi Rumah Sakit, INSTITUT KESEHATAN DELI HUSADA
The development of information technology in healthcare has encouraged Social Guarantee Health Administration (in Indonesia BPJS) to provide the Mobile National Health Insurance (in Indonesia Mobile JKN) application to facilitate participants in acce...
Fakultas Kesmas, S1 Kesehatan Masyarakat, INSTITUT KESEHATAN DELI HUSADA
Administrative service is the patient's initial contact at the hospital, playing a crucial role in shaping the patient's initial experience and perception of the hospital's quality. However, at Sapta Medika Indrapura Hospital, complaints were sti...
Fakultas Kesmas, S1-Administrasi Rumah Sakit, INSTITUT KESEHATAN DELI HUSADA
ABSTRAK Waktu tunggu pasien merupakan salah satu indikator mutu pelayanan rumah sakit yang berpengaruh terhadap kepuasan pasien. Sistem pelayanan proses registrasi yang kurang optimal dapat menyebabkan keterlambatan pelayanan sehingga meningkatkan w...
Fakultas Kesmas, S1-Administrasi Rumah Sakit, INSTITUT KESEHATAN DELI HUSADA
The quality of healthcare services is a strategic issue receiving serious global attention. One mechanism to support service quality improvement in hospitals is the internal quality audit. An internal quality audit is a systematic evaluation process ...
Fakultas Kesmas, S1-Administrasi Rumah Sakit, INSTITUT KESEHATAN DELI HUSADA